Frequently Asked Therapy Questions
It’s normal to have questions before starting therapy. We’ve answered common concerns to help you feel informed and comfortable. If you don’t see your question here, we’re happy to help. Reach out!
Getting Started
Where are you located?
Our offices are in Port Jefferson, NY. All of our spaces were designed to feel warm and calming — not cold or clinical — so you and your therapist can settle in comfortably. Parking is available, and we’ll send detailed directions before your first visit.
Do you offer in-person or virtual sessions?
We offer both in-person and online sessions. Several therapists see clients in our Port Jefferson offices. All of our clinicians also offer telehealth appointments throughout NY.
How long does a session last?
Intakes are one hour. Most sessions are 45–55 minutes.
What are your hours?
Each therapist sets their own schedule, with daytime, evening, and some weekend options available. We’ll do our best to match you with a clinician whose availability fits your needs and schedule.
How do I get started with therapy?
Getting started is simple. Reach out through the contact form, email, or phone to schedule a free consultation. During that conversation, we’ll briefly discuss what’s bringing you to therapy, answer any questions you may have, and determine whether we’re a good fit. If so, we’ll match you with a therapist and take it from there—one step at a time.
Insurance & Fees
Do you accept insurance?
We are in-network with most insurance plans. If we’re out-of-network with your provider, we provide courtesy billing. We’ll review your options together before you start so there are no surprises.
What are your rates?
Please contact us directly, and we’ll be glad to discuss fees and answer questions about payment. Our billing department will check your insurance prior to your first session so you are aware of copays or coinsurance.
Do you offer a sliding scale?
Yes, we offer a limited number of reduced-fee sessions for some of our therapists. Please let us know if you’d like to explore this.
What forms of payment do you accept?
We accept all major credit cards, HSA/FSA cards, and personal checks.
The Therapy Process
What can I expect at my first session?
Your first session is about getting to know you. We’ll talk through what brings you in, your history, and your goals. Most importantly, it’s a chance for you to see how you feel with your therapist — a strong, trusting connection is the foundation of good therapy.
How often will we meet?
Most clients begin with weekly sessions. As you grow and feel more grounded, you and your therapist may decide to meet less often.
How long will I need therapy?
It depends on your goals. Some people come for short-term support around a specific issue, while others find ongoing therapy helpful for continued growth and wellbeing. We’ll work with you to find the pace that feels right.
What if I don’t feel like my therapist is the right fit?
That’s okay — sometimes it takes a couple of tries to find the best match. If you ever feel like it isn’t working, we’ll help you connect with another clinician, either within Positive Therapy 4U or through a trusted referral.
Special Services
Do you see children and teens?
Yes! Our child and adolescent therapists use approaches like play therapy, creative expression, and collaboration with parents to support young people in ways that feel natural and safe.
Do you offer couples therapy?
We do. Couples counseling can help you and your partner reconnect, strengthen communication, and work through challenges with support and guidance.
Do you work with trauma?
Yes. Many of our clinicians specialize in trauma treatment, using approaches like EMDR, somatic awareness, Internal Family Systems, Emotionally Focused and strengths-based therapy. Healing at your pace is always our priority.
How can you help with compassion fatigue?
We offer support for those who support others—from parents, caregivers, and teachers to therapists, healthcare professionals, animal rescue workers, and others.
Other Common Questions
How do I know if therapy is right for me?
If you’re feeling stuck, overwhelmed, or simply want support in creating positive change, therapy can help. You don’t need to wait until things feel “bad enough” — reaching out is a step toward growth and healing.
Are therapy sessions confidential?
Yes. Confidentiality is a cornerstone of therapy. What you share in session is private and protected by law. Creating a safe, trusting space where you can speak openly—without fear of judgment or exposure—is essential to meaningful therapeutic work.
There are, however, a few legal exceptions to confidentiality. Therapists are required to break confidentiality if:
- There is a risk of serious harm to you or someone else
- There is suspected abuse or neglect of a child, elderly person, or dependent adult
- Records are subpoenaed by a court of law
If any of these situations arise, we will discuss them together whenever possible so you understand what steps need to be taken.
If you are using insurance, your provider may require a diagnosis and limited information for billing purposes.
Your privacy matters deeply. If you ever have questions about confidentiality or how your information is handled, I welcome those conversations.
What’s your cancellation policy?
We ask for 24 hours’ notice if you need to cancel or reschedule a session. Late cancellations and no-shows are billed at $75 cancellation fee.
Have more questions? Don't be afraid to ask; get in touch.
Start Your Healing Journey
Taking the first step toward therapy can feel uncertain, but it can also be the beginning of meaningful change. If you or a loved one is looking for supportive therapy in Port Jefferson, NY, or anywhere in New York via telehealth, we’re here to help.
Contact Positive Therapy 4U today to schedule a consultation and learn how we can support you.